Our customer experience commitment
The City’s Customer Service Charter outlines our commitment to provide customers an [...]
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Searching articles for: customer service
101 articles found
Customer Care
The friendly team at the Customer Care Centre can provide you assistance with a wide variety of [...]
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Customer complaints
The City has a complaint resolution process based on best practice principles in complaint management. The City’s
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Waste Services FAQs
What is included in the City’s annual waste service? The annual waste refuse charge for [...]
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Community mediation service
Disputes between neighbours can often lead to disharmony, frustration and/or anger. While it is better to resolve issues between the [...]
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Pest control
There are many different types of pests that can cause concerns to residents. European wasps European wasps are declared pests in [...]
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Customer relations advocate survey
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History of Joondalup
Publications Saluting their Service ‘Saluting their
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Library home delivery service
Books on Wheels is a free delivery service that caters to City of Joondalup residents who are [...]
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Dividing fences: liaising with your neighbour
Neighbour agreement may be required prior to making any changes to a dividing fence. Refer to Dividing fence matters – overview [...]
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Margaret Cockman
Margaret Jane Cockman OAM CSTJ was born in 1931 and has lived in the Wanneroo area her whole life. Margaret’s family were among the [...]
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Libraries feedback
All library users are encouraged to provide feedback. The City values and encourages all feedback. If you would like to provide [...]
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Rates payment methods
For your convenience Rates Notices can be paid using any of the following payment methods: Credit card Phone 1300 764 144 [...]
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Notice of Discontinuance
If a Minor Case Claim/General Procedure Claim is lodged at the Magistrates Court, it becomes a public record and is likely to be placed [...]
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Groups and activities for seniors
Groups and activities for seniors Getting involved is a great way to make new connections, try something different, stay active and [...]
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Waste Services Guide and Tipping Vouchers FAQ
Where can I download the Waste Guide and my greens vouchers? Waste Guide: click here. Greens tipping vouchers: click here. Vouchers [...]
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City of Joondalup opening hours
Follow the links below for detailed opening hours of our centres. Please note: the City observe all national Australian and Western [...]
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Magpies – Swooping
Magpies are protected under the Wildlife Conservation Act and it is illegal to harm them. The City has no jurisdiction in the care, [...]
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Revaluation 2023/24 and what it means to my 2023/24 rates
Frequently Asked Questions Under the Valuation of Land Act 1978, the Valuer General is required to maintain valuation rolls for all [...]
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Walk of Fame
Walk of Fame Inductees Salvatore ‘Sam’ Castiglione Weightlifter Salvatore ‘Sam’ Castiglione competed for Australia at the Edmonton 1978 [...]
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Rates FAQs
Have you recently purchased a property in the City of Joondalup? Here is some information about the settlement process in relation to [...]
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Community information
Community information database We have a free online database of community groups, services and activities called the Community [...]
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Frequently Asked Questions for lodging a building, planning or environmental health application online
Homes and Properties / Building and Planning / Applications / Homes and Properties / Building and Planning / Homes and Properties / Building and Planning / Applications / Building applications / Homes and Properties / Building and Planning / Building on your property / Business Approvals / Homes and Properties / Building and Planning / Applications / Development (planning) applications / Homes and Properties / Homes and Properties / Building and Planning / Applications / Subdivision applications
What applications am I able to lodge? Once you become a registered user within the City of Joondalup you can lodge: Building [...]
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Credit card payment surcharge
Credit cards are a convenient way for ratepayers to pay Rates and Charges, but the City incurs a substantial cost from card transaction [...]
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A Walk in the Park
The City of Joondalup maintains over 300 parks and reserves. Visiting one of them is a great way to get out and about, connect with [...]
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eRates FAQs
eRates Registration What if I don’t have a current Rates Notice to register? Call Rating Services on 9400 4000 and once your identity [...]
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Accessing City Public Open Space
Should you require access to City public open space, you’ll need to complete the application form and email it through to the [...]
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Unauthorised parking on private property
The City can provide a parking enforcement service to private property owners that experience [...]
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Boating and launch ramps
Two boat-launching ramps are located within the City: Hillarys Boat Harbour (Northside Drive) Ocean Reef Boat Harbour (Boat Harbour [...]
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Assistance with waste bins
The City may be able to assist residents with mobility needs with a waste bin ferrying service [...]
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Homelessness
If you are experiencing or at risk of homelessness, there are a range of services that can help. City of Joondalup Libraries provide [...]
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Bill Marwick OAM
William (Bill) Harold Marwick OAM was born in York in 1939. Bill has had a profound influence on the Cities of Wanneroo and Joondalup. [...]
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Where to recycle batteries and other items
City of Joondalup Libraries Duncraig Joondalup Whitford Woodvale Mobile phones √ √ √ √ Batteries √ √ √ √ Printer cartridge √ √ Compact [...]
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Pensioners and Seniors FAQs
If you have a valid concession card you could qualify for a rebate or a deferment on paying your rates. To qualify, ratepayers must [...]
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Overhanging trees and branches on private property
Trees that are on private property are not controlled by the City and therefore pruning is at the discretion of the owner. The City is [...]
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Access and Inclusion Plan
The Disability Services Act 1993 (amended 2004) requires all Local Governments to develop and implement a Disability Access and [...]
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Keeping miniature animals
Residents may apply to keep one miniature pig or miniature horse in a residential area by seeking approval and maintaining an annual [...]
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City business support contacts
The City is committed to making it easy for businesses to locate, operate and grow in the City of Joondalup and offers a range of [...]
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Food labelling
All packaged food for sale must bear a label that complies with the requirements of the Australia New Zealand Food Standards Code. The [...]
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Keeping of pigeons
If you would like to keep pigeons on your property, you must apply to the City for a Certificate of Registration. Unless approved prior [...]
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Dog registration
All dogs over the age of three months must be registered and microchipped. Dogs can be registered for: One year Three years The [...]
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Community Facility Hire
The City of Joondalup offers a large range of beaches, community facilities, parks and tennis courts. These may be used to hold events [...]
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Greens Tipping Vouchers
The City issue residents with four green waste tipping vouchers, two mulch or compost vouchers, and one recycle voucher per financial [...]
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Community Funding Program
The Community Funding Program provides financial support to incorporated community groups to conduct projects, programs, events or [...]
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Beach Emergency Numbers (BEN) Sign Program
The City of Joondalup has recently received funding to install 65 Beach Emergency Numbers (BEN) signs as part of the Department of [...]
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Community consultation
The City is committed to getting community input and sharing information on new projects, plans, services and initiatives. The City [...]
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Verge maintenance
A street verge is the portion of a thoroughfare which lies between the boundary of a carriageway and the adjacent property line. The [...]
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Nicolas Trandos
Joondalup resident, Nicolas (Nick) Trandos OAM JP, was born in Kafalari, Greece in 1934. He came to rural Wanneroo in 1949 with his [...]
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Awards received by the City of Joondalup
The City of Joondalup undertakes a variety of services, programs and projects for and with the community. Many of these have received [...]
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Leafy City Program
Creating greener, cooler, and more comfortable neighbourhoods for everyone. The City of Joondalup Leafy City Program provides increased [...]
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